WHO WE ARE ?
With our expertise, Expert Customer Care has built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions. We never have, and never will, become complacent around the needs of our customers – which is why we’re so proud of our 97% customer satisfaction score.
Designing excellent customer journeys—an orchestrated sequence of touchpoints that customers traverse to address common requests and issues, often in a mix of live and digital channels—is critical to a customer-experience transformation. This process of mapping customer journeys is the only way to truly get a comprehensive view of the entire gamut of touchpoints and how they fit together. Customer care, which typically includes the call center as well as online and self-service channels, has an integral role to play.
WHY CHOOSE US ?
Whether you’re looking for help improving your front of house, reducing call waiting times, or you’re looking for a solution to deal with variable and unpredictable call volumes; talk to us.